Lost on the online shopping trail? No worries, adventurer! Our Green Treck FAQ page is your trusty compass, here to guide you to everything you need for your next epic journey. Whether it’s unique graphic tees or comfy outdoor apparel, we’ve got gear for every adventure. Explore now and see how Green Treck can be your go-to destination for trail-ready style and functionality!
Getting Started on the Green Treck Threads.
How can I pay for my awesome Green Treck gear?
We accept all major credit cards (Visa, Mastercard, American Express) and [other payment methods like Paypal and Afterpay. basically, anything that lets you avoid bartering with squirrels for trail mix!
Gift Cards? Do you have those?
You bet we do! Gift Cards are the perfect way to help a friend (or yourself) embark on their next epic adventure. We offer them in denominations between $10USD and $200USD. Snag one on our website at here.
How do I create an account?
Creating an account is easier than navigating a tricky switchback! Just head over to our website and sign up to our newsletter. Enter your email address and receive your 10% sign up discount. When you buy your first product, create an account. An account lets you track orders, save your shipping info, and more - basically, it's your VIP pass to Green Treck awesomeness!
Products: Threads for Every Adventure
What size should I get?
We get it—sizing can be tricky! That’s why we include a helpful size chart on every product page. Still unsure? No worries! Reach out to our friendly customer service team at contact@greentreck.store—they’re sizing pros and will help you find the perfect fit!
What kind of materials are your threads made of?
We use high-quality, comfy materials for all our products.
Extra soft combed and ring-spun 100% cotton.
Premium lightweight yet durable 4.2 oz/yd? (142 g/m) 100% cotton fabric
Pre-shrunk for a reliable fit after every wash
Side-seamed construction for enhanced shape retention
• Shoulder-to-shoulder taping for better comfort and durability
Can I design my own Green Treck Threads masterpiece?
Not just yet, but stay tuned! We're always looking for exciting ways to grow our collection.
In the meantime, join our email list to stay in the loop on new products, promotions, and maybe even sneak peeks at future custom options!
How are your products made?
See for you self, check out this video :
Why is there a scent or discolouration?
Our direct-to-garment printing process involves applying ink directly to the fabric, which may leave a temporary, vinegar-like scent. Don’t worry—this is completely normal and will disappear after the first wash. You might also notice some discoloration or a faint off-white residue on the garment. Since the inks are water-soluble, this will wash away easily.
Orders & Shipping: Getting Your Gear on the Trail Fast
Is a shipping tracking number provided?
Yes, we will email you a tracking number when your order is sent to you.
When is the last day to order apparel to ensure delivery by Christmas?
Canada:
Standard Shipping: Order by December 12
Express Shipping: Order by December 16
Products Fulfilled from Outside of
Canada: Order by December 05
United States:
Standard Shipping: Order by December
Express Shipping: Order by December 16
Products Fulfilled from Outside of USA:
Order by November 26
United Kingdom:
Standard Shipping: Order by December 16
Express Shipping: Order by December 18
Products Fulfilled from Outside of UK:
Order by December 07
Europe:
Standard Shipping: Order by December 06
Express Shipping: Order by December 16
Products Fulfilled from Outside of UK
Order by November 30
Australia / NZ:
• Standard Shipping: Order by November 23
Asia:
• Standard Shipping: Order by November
Central and South America:
• Standard Shipping: Order by November 23
What if I miss the standard shipping deadline?
If you miss the deadline for express shipping, don’t worry—you can still place an order, but it won’t be guaranteed to arrive by Christmas.
You can still choose to have your items shipped for delivery after the holiday, though please note that delivery timing will depend on the shipping method available at that point.
We recommend placing your order as soon as possible to avoid any delays, but if you're ordering after the express shipping cutoff, we'll do our best to get your items to you as soon as we can!
What should I do if I need assistance with my holiday order?
For any queries or concerns about your holiday orders, please contact our customer service team who are ready to help you ensure your holiday shopping is stress-free.
How long will it take for my Trail Threads swag to arrive?
Typically, it takes 2-7 business days to get your order packed and shipped. Then, it's off on its adventure to you! Shipping times vary depending on your location, but you can check out our estimated timeframes on the shipping policy page at here.
Do you ship internationally?
You bet we do! We want to help adventurers conquer trails all over the world. Shipping rates and estimated delivery times will vary depending on where you are, so be sure to check the shipping policy here for details.
How long does shipping take?
Check out these handy timeframes:
USA and Canada: 2-6 business days (because let's be honest, you deserve it fast!)
UK: 2-4 days (because you love your trails)
Europe: 6-8 business days (we know, the wait might feel like an eternity, but trust us, it'll be worth it!)
Australia and New Zealand: 2-14 business days (because sometimes good things take time, like that epic hike you're planning)
Japan: 4-8 business days (we're working on a teleportation device for international shipping, but for now, this is the best we can do!)
International: 10-20 business days (patience is a virtue, adventurer!)
If your order is unavailable at your nearest facility, we'll redirect it to another location.
While this may slightly extend the delivery time, rest assured we're committed to minimizing any delays to ensure your order arrives as promptly as possible.
What's your return policy?
We want you to be stoked with your Treck Threads purchase! If something isn't quite right, you can find our complete return policy on our website here.
Do you have a warranty?
The higher the quality, the longer the product lasts. That's why all of our items undergo rigorous durability tests to ensure they stand the test of time. We partner with suppliers who are committed to producing top-notch products that hold up wash after wash, keeping the print vibrant and the fabric soft.
Can I order now and pay latter?
NO, Not for the moment, but we are working on offering you this service in the future, so hang in there!
My Order is Missing in Action! What do I do?
Don't worry, we'll get you back on track!
Before contacting our awesome customer service team, here are a few things you can try:
1. Double-check the Shipping
Confirmation Email and tracking number: Sometimes typos happen, even to the most seasoned adventurers! Make sure the address listed there matches your actual address.
2. Scout Around Your Local Post Office: Maybe your package is playing hide-and-seek. Check with your local post office to see if they're holding onto it for you.
3. Ask Your Neighbors: Perhaps a friendly neighbor received your package by mistake. A little neighborly inquiry never hurt anyone!
If you've checked all these things and your order is still missing in action, contact our amazing customer service team at contact@greentreck.store with your order number. We'll do everything we can to track it down for you.
Can I cancel my order and request a refund?
Green Treck strives to process orders quickly and efficiently. We understand that plans change, and you may need to cancel your order. You can cancel your order within 12 hours of placing your order by emailing us at contact@greentreck.store
Unfortunately, we cannot refund your order after 12hrs because your products are made to order.
How long do refunds take?
Typically, when a customer returns a product, the refund will typically be issued to the same method of payment used for the purchase.
The refund may take a few business days to appear on the customer's account.
Can I change an order that is already submitted?
Yes, you can change an order that has already been submitted before it has been made. To reduce waste, all our products are made to order. Email us at contact@greentreck.store to enquire about changing an order and we will do our best. Modifying orders will reset the order shipment time frames.
Do you guarantee a secure shipping experience?
Yes, we do. While we can't guarantee unforeseen events during shipping, Green Treck is committed to providing you with a positive experience. We partner with trusted carriers and use parcel tracking measures to ensure your order arrives safely.
In the rare case of an issue, our dedicated customer service team is here to help you track down your package or find a solution.
Got a Misprint, Damage, or Defect?
Fear not, fellow adventurer! If your Green Treck swag arrives misprinted, damaged, or defective, we'll be happy to replace it at no cost to you or issue a full refund. Just shoot us a message with a photo of the issue within 30 days of receiving your order (efficiency is key!), and our awesome customer service team will get you back on the trail in no time.
You can reach us at: contact@greentreck.store. Please include a description, your photos, order numbers, etc.
What about incorrect size orders?
We encourage you to double-check our size charts on your product page before placing an order to ensure the perfect fit for your next adventure. However, we understand mistakes happen. If you receive an item that doesn't fit and want to exchange it for a different size, you can return the original item (at your own expense) and place a new order for the correct size.
How to Return an Incorrect Size Order:
1. Contact Us: Reach out to our customer service team at contact@greentreck.store within 5 days of receiving your order to initiate the return process. Provide us with the size of t-shirt you require. We'll provide you with specific return instructions and the most appropriate return address based on your location.
2. Pack it Up: Ensure the item is in its original packaging, unworn, unwashed.
Include the original packing slip inside the package.
3. Ship it Back: You'll be responsible for covering the return shipping cost, any applicable taxes, and duties associated with the return shipment. A tracking number must be provided to us.
4. New Order: While your return is in transit, feel free to place a new order for the correct size. Or, you can wait for the return to be delivered, and we will process a new one. You'll be responsible for covering shipping cost, any applicable taxes, and duties associated with the replacement.
Return Addresses options:
1. Dallas facility: 217 Wrangler Drive, Coppell, Texas, 75019.
2. Unit 3, 3500 Laird Rd, Mississauga, ON L5L 5Y4 Canada.
3. Plienciema 5, Marupe, Marupes novads, LV-2167, Latvia.
4. Travessía Prat de la Riba, 91-95, 08849 Sant Climent de Llobregat, Barcelona, Spain.
5. Antar 2 Headway Road, Wolverhampton, West Midlands, WV10 6PZ, UK
How long does it take to process returns for Misprints, Damage, or Defects?
Once we receive your email with a description of the issue, your photos, and order details, we'll review your claim within 1-2 business days and notify you of the outcome. If approved, we'll either replace your item or issue a full refund.
Processing Times for Refunds and Replacements:
Refunds: For approved Misprint, Damage, or Defect claims, we'll process your refund back to your original payment method within 1 business day. You should receive it in your account within 3-5 business days.
Replacements: Our standard dispatch time for replacements is 3-7 business days, plus shipping times. Please refer to our Shipping Policy for more details.
We're Here to Help!
If you have any questions or need further assistance with the return process, please don't hesitate to contact our friendly customer service team at contact@greentreck.store. We're committed to ensuring you have a great experience with Green Treck Customer Service: Our Trailhead for Happy Treckers.
How can I contact your amazing customer service team?
Our awesome customer service team is here to help! Reach out to them by email at contact@greentreck.store.
How do I unsubscribe from your newsletter?
Thats easy, just click unsubscribe at the bottom of our emails. Hopefully you change your mind and we will be sorry to see you go. Email us at contact@greentreck.store to enquire about any concerns you have.
Product Care: Keeping Your ThreadsTreck-Ready
How do I wash my Trail Threads clothes?
To keep your Treck Threads threads adventuring for years to come, follow these simple care tips:
Turn the garment inside out before washing.
Machine-wash cold only.
Ditch the bleach (it's not kind to our colors!)
Tumble dry on low heat (think gentle summer breeze, not scorching desert wind).
Avoid ironing the printed design (let the artwork shine on its own!).
Some extra precautions:
• Avoid direct sunlight before washing-due to the pre-treatment of direct to garment printing, direct sunlight can cause sun staining, which is nearly impossible to get rid of.
• Ironing -keep the t-shirt inside out an avoid ironing the printed part directly.
- Separate laundry-divide light and dark garments to reduce any chance of color bleeding.
How to dry Direct to Garment printed t-shirts?
Keep the t-shirt inside out.
The best option would be to hang dry them, but with direct to garment printed t-shirts, you can also use tumble drying.
If you choose tumble drying, do it on a low heat setting, as over time higher temperatures can dry out the ink, causing it to crack.
Can I track my order?
Absolutely! Once your order ships, you'll receive a tracking email with a magic number so you can follow your package's exciting journey.
Are you eco-conscious?
Yes, our products are made to order which reduces waste.
By purchasing from Green Treck, you're not only getting a great product, but you're also helping us make a positive impact on the environment.
Are your products sustainable?
Yes, we use sustainable materials where possible. Our products are made from cotton with a small amount of polyester for your comfort and durability. Some products are 100% cotton. Please check the product descriptions on the product page for more information.
Do you use sustainable shipping material?
Yes, we use recyclable cardboard boxing, and post-consumer recycled (PCR) plastic bags that are recyclable.
Thank you
We hope this FAQ equips you with all the knowledge you need to conquer the tracks in style! If you have any other questions, our friendly customer service team is always happy to help. Happy trails!
